Our Policies and Procedures
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Most tickets are shipped using your selected method within 24 hours of when you place an order. However, in some cases, the tickets have not yet been printed and mailed by the venues, so the tickets will not be available to be shipped to you until a later date. Shipping methods are merely descriptive of the shipping service used and do not imply a guaranteed delivery date.
All tickets are delivered via an express delivery service (i.e., Federal Express, Express Mail, messenger, etc.) and most deliveries will require a signature. It is your responsibility to be available to accept the delivery. You agree to provide a secure delivery location and authorize someone at that address to act as your agent in your absence to accept delivery of the package. If for any reason your tickets are returned without being delivered, our order fulfillment partners will try to contact you to arrange for another delivery attempt, but will not be responsible for tickets that arrive late due to failed attempts to deliver.
Sometimes the seller fulfilling your order may offer delivery by email for certain tickets where this option is available. Also, depending on the seller's location, they may be willing to arrange will-call or pick-up options. Sellers may collect a fee for any of these services at their discretion, and in lieu of shipping charges. To find out if any of these options are available to you, contact the seller whose phone number is provided in your order confirmation. Coast To Coast Tickets LLC cannot guarantee that these services are available, and all arrangements must be made directly with the seller.
If customers do not receive their tickets within a couple of days from when their order was placed, they want to know where their tickets are. This is one of the most common calls that we receive in the call center. There is a normal period of time based on when the event is taking place as to when the customer will receive their tickets. Below is a list of each of the types of events that we sell tickets to and when the tickets normally ship.
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